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Who are we
We are a local Hospitality
Company with a global sweep.
Established by a team of
qualified, earnest, and a
determined set of competent young
persons keen on providing the
client the most suitable winning
option on Hotel Solutions, the
firm endeavours to give fully
satisfying service. Those at H S
& M C headed by an ex-
Hotelier with a global exposure,
Anil Malhotra brings with him
rich experience gained not only
in India but also in
international hotelerei, from the
United Kingdom to central Europe,
thus endeavouring to meet the
needs of clients nationally and
truly globally. Our projects
undertaken in Mauritius, Nepal
and Sri Lanka is ample proof for
the same.
The ethics and philosophy of the
firm
That our clients are the most
valued element in our business,
whose interest and rational
satisfaction must be ensured to
the best of our ability and
endeavour, constitutes the very
foundation of our functioning.
The firm is accordingly
characterised by intensity of
effort in hard work, thoroughness
and rare perspicacity, thereby
assuring to our clients
professional service of highest
calibre that combines technical
excellence compatible with facts
and practicability. Our
International Products are tested
thoroughly in the Indian
conditions & backed up by our
over two decades of Efficient
After Sales Service, provided in
over 20 Indian cities.
In distinction from the usual
tendency among Hospitality
Suppliers gauging client
satisfaction only by the outcome
of the sale, we feel that the
client naturally assumes that the
supplier has the requisite
technical capability to deal with
his/her requirement. It is the
other, the "value
added" aspect of the
client-supplier relationship
-namely availability,
reliability, trustworthiness, and
last but not the least "After
Sales Service" - which,
in our opinion, is far more
ethically important, if not
actually decisive. At H S M C the
entire focus is on ensuring and
providing this. Well qualified in
their particular specialisations
in the various spheres of the
Hotel, technical expertise and
related fields of service, those
at the firm, in meeting the
Hotel's needs.
Areas of work
H S M C has the expertise and
experience to guide foreign
enterprises through complex
government procedures, laws and
approvals to facilitate imports
of Goods & Services for the
Hotels in India. It thus is one
of the few Hospitality Companies
in the country with an
International Think Group
comprising its associates, and a
large Domestic Client-base, thus
providing the client, complete SOLUTIONS
/ SERVICES in most Hotel
areas. In our wide understanding
of various Service industry
sectors, sector-focus is key to
our effectiveness. As a result,
we provide a range of advice
based on extensive hospitality
knowledge, which to our
associates would mean service
with an added dimension.
Our areas of Service include:
Front Office Systems
In Room / Reception Aids
(In-Room Safes, Coffee /
Tea Makers, Magnification
Mirrors, Hair Dryers )
Hotel Security Hardware
Room Management System
with On-line Integration
Project Consolidation for
Hollow-ware / Glassware /
Crockery / Cutlery - Main
Brand Rosenthal
In Room Telephone Systems
including VOIP Phones /
DSL / Wi-Fi compatibility
In Room Sleep Solutions
In addition, our services
have been fruitfully used
by International
Companies in the area of
work and procedural
aspects of imports of
both Goods & Services
for the Indian Hotel
customers, especially
involving the
"EPCG" (Export
Promotion of Capital
Goods) Schemes.
Distinguishing features
of H S M C - what makes
us different International
Exposure - Local Presence
The company has amongst
its staff individuals
widely travelled and
educated in institutions
best known for Hotel
Management in the world,
the Continent, the United
States and India. The
experience of having
studied abroad adds to
the wide capability of
these individuals to
understand the needs of a
client, domestic or
international, and then
suggesting suitable
option(s).Similarly, we
have relevant local
expertise for
domestic/international
clients in a global
context to enable them
attain their
comprehensive business
goals.
Listening to our
clients: personal
approach
At H S M C we believe
that the best way to
improve service is by
listening to our client
hotels, for dealing with
unique issues is not
always a matter of
personal choice. Our
paramount concern is to
provide the desired
relief to our client in a
24 x 7 scenario he is in
or is likely to be in.
Patience and fortitude
underline our services to
the client and ensuring
that he does not get a
feeling of being rushed
through, this is the same
experience that he offers
to his guests at his
Hotel. We have learnt
with each brief, and want
to ensure that when our
clients look back on
their experience, it will
be with satisfaction and
pleasure in respect of
the service they received
from H S M C.
In step with
Information Technology
We are a dynamic and
progressive company,
adapting to a rapidly
changing market place,
not only in responding to
changes in Service
Standards and external
factors but particularly
to changes in the field
of information
technology. We have
invested in the latest
technology enabling us to
process transactions
efficiently while
improving quality and
maximum client
satisfaction. We have
in-house CAD-CAM
facilities to inter-act
with Electrical / Civil
Consultants to work with
our products, which saves
many man hours while
consulting with our
overseas partners.
Proactive
communication
Few things annoy clients
more than wondering as to
what is happening on
their particular matter,
and having to chase
orders / new
developments.. At H S M C
we keep clients regularly
posted of progress on
their work: we always
offer pithy personal
updates by telephone
rather than engage in
lengthy, legal prose of
letter writing etc. All
new developments, if
technical in nature, are
explained clearly and
promptly with necessary
recommendations in terms
of specifications /
drawings.
The big picture...
The growing dynamic
complexity of the Hotel,
as we know, demands a new
up-to-date perspective
from various
International players.
They need to take a
holistic approach to the
client's needs and
introduce the right mix
of Items to suit the
Indian Scenario, often
across countries /
continents, to provide
the right solutions. We
at H S M C rely on these
simple principles and
work with various leading
companies from different
parts of the world to
provide our customer with
the Optimum Total
Solution. Not claiming to
be perfect, we still
believe that our clients
will say that our
approach is refreshingly
different from others. As
they say, "Choosing
the right team for you is
not a decision you take
lightly. It's all about
your experience in the
Industry and advice from
the right people!"
We trust you subscribe to
this wisdom.
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